Case Study

How a Leading Healthcare Network Reduced Cancellations and Increased Revenue with a Patient Relationship Management

Overview

As much as clinicians and healthcare professionals wish to adopt patient relationship management solutions to help facilitate the focus on proactive, coordinated care, they are hampered by outdated technology environments and solutions.

A leading not-for-profit Ohio-based healthcare network with a bed capacity of more than 1200 and 500+ affiliated physicians aimed to reduce its high number of patient no-shows and increase patient footfall with comprehensive engagement.

The health network adopted an advanced, data-driven approach to drive quality and financial success across multiple specialties and contracts. With Innovaccer’s FHIR Healthcare Data Platform, the network was able to achieve the following outcomes:

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With seamless patient engagement and thorough follow-ups, the hospital recorded a 15% no-show rate in outpatient visits and claimed an increase in revenue by $45,000,000.
Due to the reduction in cancellations, the hospital noted an 11% decrease in customer service teams’ man-hours required.
With end-to-end comprehensive care and patient relationship management, the network recorded a 35% improvement in the number of care protocols finished in time and a 2x increase in the completion rate of health assessments.
With deep data insights on its ROI and advanced analytics on clinical data and key metrics, the network recorded a 20% reduction in avoidable ED admits.
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